We deliver to serviceable addresses across India. Here are the delivery, shipping and payment details to check before placing your order.
Where do you deliver?
We ship within India, subject to courier serviceability. Enter a complete address and six-digit pincode at checkout. The checkout shows whether an order can be accepted for that address.
How much does shipping cost?
Shipping is free on orders of ₹400 or more to serviceable Indian addresses. If the order total falls below ₹400, any applicable shipping charge is shown at checkout before you confirm the order. Product prices include taxes.
When will my order be dispatched?
Our dispatch target is 1–2 business days after order and payment confirmation, or after confirmation of an eligible COD order. Business days are Monday to Saturday, excluding public holidays.
When should I expect delivery?
The following are estimated transit times after dispatch, not fixed delivery dates:
| Destination | Estimated transit after dispatch |
|---|---|
| Gujarat | 2–5 business days |
| Other serviceable Indian cities and towns | 3–7 business days |
| Remote or extended-service locations | 5–10 business days |
Add the dispatch target to the transit estimate when planning your order. Weather, holidays, courier disruption and address issues can affect delivery. For an order outside the estimate, contact us with your order ID so we can check its status.
Is Cash on Delivery available?
COD is available for eligible orders and delivery pincodes. Check the available payment methods and any applicable COD charge at checkout before confirming. We do not promise COD availability for every address.
How can I track my order?
Use Track Order with your order ID and billing email, or sign in to My Account. The order-status information available there may differ from the courier’s detailed scan history. If you need help, contact us with your order ID.
Can I change my address or cancel?
Contact us as soon as possible. We will check whether dispatch can still be stopped or the address corrected. Once an order has been handed to the courier, a change or cancellation may no longer be possible. Approved prepaid cancellations are refunded to the original payment method.
What should I do when the parcel arrives?
Record one continuous unboxing video, beginning with the sealed parcel and showing the shipping label, opening, every item and any damage or mismatch. Keep the product, invoice and all packaging. If the product arrives damaged or does not match its product-page description, report it within seven calendar days of delivery. See the Return and Refund Policy for eligibility and statutory-rights information.
How do I get delivery help?
Email info@qamarnaturals.com, call +91 99786 11113, or message us on WhatsApp. Support hours: Monday–Saturday, 9am–6pm IST, excluding public holidays.